WHAT SHOULD I DO IN AN ACCIDENT?

Should the unthinkable happen and you are involved in an accident there are some important things to remember.

First and foremost, don't admit to being at fault for the crash - not to the other driver, the police or anyone - even if you feel it was your fault. This is for your own protection should legal considerations be raised and because when you've been in an accident you often see things from your own perspective and you might not take all the factors into account. It is always best to leave it to the insurers and the experts, to decide who's at fault.

A simple list of things to do if you are involved in an accident:

  1. Take a photo of the damage, the other vehicles registration plate and the other drivers' licence.
  2. Call 13 11 76 for towing allocation - make sure the vehicle is towed to the repairer or location of your choice.
  3. Call our Helpline on (03) 9894 4622 or after hours number listed below or contact us to let us know to expect your vehicle.
  4. Exchange names, addresses, registration numbers and insurance company details with the other driver if there is one.

Warning:

Do not be coerced into having your vehicle towed to a repairer not of your choosing. Insist that the tow truck driver carries out your instructions as to the destination of your vehicle.